Refund & Exchange Policy

 

All Sales Are Final – Exchanges Only

 

At Khimar Heaven, we do not offer refunds or accept returns. All sales are final.

We only offer exchanges under the conditions outlined below.

 

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🔁 Exchanges

• Exchanges must be requested within 7 days of delivery

• Items must be unused, unwashed, and in original condition

• Items must be free of odors, stains, makeup marks, or damage

• Original packaging and tags must be included

. we do not accept exchanges due to sizing preference, color variation, or change of mind.

-----all exchange requests are subject to approval by khimarheaven.

 

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🚚 Exchange Shipping

• Customers are responsible for all shipping costs

• This includes return shipping and reshipping of the exchanged item

• We strongly recommend using a tracked shipping service, as we are not responsible for lost return packages

 

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❌ Non-Exchangeable Items

 

The following items are final sale and not eligible for exchange:

• Sale or discounted items

• Clearance items

• Accessories (if applicable)

• Items purchased using promotional codes (optional — include only if you want)

 

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⚠️ Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos so we can assist you.

 

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📧 Contact Us

 

For exchange requests or questions, please email:

support@khimarheaven.com

 

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By placing an order with Khimar Heaven, you agree to this Refund & Exchange Policy.

 

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